Welcome to Pacific Adventure. By booking any of our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making your reservation.
Last Updated: January 1, 2024
1. Booking Terms & Conditions
1.1 Reservation Requirements
- All bookings must be confirmed with a valid credit card or full payment
- Guests must provide accurate personal information including full name, contact details, and nationality
- Special dietary requirements, medical conditions, or accessibility needs must be disclosed at booking time
- Minimum age requirements apply to certain activities (details provided with each tour description)
1.2 Confirmation Process
- Booking confirmation will be sent via email within 24 hours
- Please verify all details in your confirmation and report any discrepancies immediately
- Final pickup times and meeting points will be confirmed 24 hours before your tour
1.3 Group Bookings
- Groups of 10+ guests qualify for special rates and customized arrangements
- Group bookings require a 50% deposit at time of reservation
- Final headcount must be confirmed 48 hours before the tour date
2. Cancellation & Refund Policy
2.1 Standard Cancellation Terms
- Free Cancellation: Up to 24 hours before tour start time
- Late Cancellation: Within 24 hours - 50% refund
- No Show: No refund applicable
- Weather Cancellation: Full refund or reschedule option
2.2 Special Activity Cancellations
- Yacht Charters: 72 hours notice required for full refund
- Private Tours: 48 hours notice required for full refund
- Overnight Desert Safari: 48 hours notice required
2.3 Refund Process
- Refunds will be processed to the original payment method within 7-14 business days
- Bank processing fees may apply for international transactions
- Credit note option available for future bookings (valid for 12 months)
3. Payment Policy
3.1 Accepted Payment Methods
- Credit Cards: Visa, MasterCard, American Express
- Debit Cards with international usage capability
- Bank Transfers (advance booking required)
- Cash payments accepted at pickup (AED only)
3.2 Pricing & Currency
- All prices are quoted in UAE Dirhams (AED)
- Prices include VAT where applicable
- Rates are subject to change based on seasonal demand
- Children's rates apply for ages 3-11 years
- Infants under 3 years are generally free of charge
3.3 Additional Charges
- Optional activities and upgrades will be charged separately
- Personal expenses and gratuities are not included
- Premium pickup locations may incur additional fees
4. Liability & Insurance
4.1 Travel Insurance
- We strongly recommend purchasing comprehensive travel insurance
- Travel insurance should cover medical expenses, trip cancellation, and personal belongings
- Pacific Adventure is not responsible for costs related to uninsured incidents
4.2 Health & Safety
- Guests must disclose any medical conditions that may affect their participation
- Pregnant women should consult their doctor before participating in adventure activities
- Heart conditions, back problems, or other health issues may restrict certain activities
- First aid trained guides accompany all tours
4.3 Limitation of Liability
- Pacific Adventure maintains comprehensive insurance coverage
- Our liability is limited to the cost of the tour booked
- Guests participate in activities at their own risk
- We are not liable for delays, cancellations due to weather, or force majeure events
5. Guest Conduct & Requirements
5.1 Behavioral Expectations
- Guests must follow all safety instructions provided by guides
- Respectful behavior towards guides, staff, and other guests is mandatory
- Excessive alcohol consumption is prohibited during tours
- Smoking is only permitted in designated areas
5.2 Cultural Sensitivity
- Appropriate dress code must be observed, especially at religious sites
- Modest clothing recommended for desert activities
- Photography restrictions may apply at certain locations
- Respect for local customs and traditions is expected
5.3 Personal Belongings
- Guests are responsible for their personal belongings at all times
- Valuable items should be left securely at your hotel
- Lost and found items will be held for 30 days
- Travel light and bring only essential items for activities
6. Privacy Policy
6.1 Information Collection
- We collect personal information necessary for booking and service delivery
- Information includes name, contact details, nationality, and special requirements
- Payment information is processed securely through encrypted channels
- Emergency contact information is collected for safety purposes
6.2 Information Usage
- Personal information is used solely for service delivery and customer support
- We may send booking confirmations, updates, and promotional offers
- Information is not shared with third parties except service providers
- You may opt out of promotional communications at any time
6.3 Data Protection
- We implement industry-standard security measures to protect your data
- Personal information is retained only as long as necessary
- You have the right to access, update, or delete your personal information
- We comply with UAE data protection regulations